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GetCareIndia Visit Report
Nila Gardens Retirement Community (sample)
The care home reviewed a draft of this report on 26 September 2026 and raised 2 points; 1 led to a correction. The findings and the score are GetCareIndia's.
In our reviewer's words
Who this suits
Sample text. Couples or single people in their seventies who can manage on their own, want meals and company taken care of, and want a nurse nearby rather than daily care.
Who this does not suit
Anyone who already needs help with bathing, dressing or the toilet every day. That help is sold by the hour here, and the cost adds up quickly. People with dementia who may wander: the gate is open in the day.
What stood out
Every unit we saw has a level shower, grab rails and a bathroom door that opens outward. Fees are written down and given to any family. Residents run their own monthly meeting, and its minutes are on the notice board.
What we would want fixed
Call bells in every bathroom, not just some. A complaints contact on display. Brochure and reality should match on doctor visits.
Before you pay, ask for…
These depend on documents a home may reasonably decline to show a visitor, so they are not part of the score. You are the buyer: ask for each one in writing before you sign or pay a deposit.
- Can the home give the local-body building permit or occupancy certificate number for the building now used as a care home?Ask for the building permit or occupancy certificate NUMBER and check it with the panchayat or municipality.Based on: Kerala G.O.(P) 10/2016/SJD · GetCareIndia practice
- Does this building need Kerala Fire and Rescue Services approval? If so, can the home provide a current fire NOC number?✓ We were shown thisAsk for the approved occupancy group, building height in metres and total built-up area in m² from the approved plan. If departmental fire approval is required, ask for the NOC number and validity and verify it. For a qualifying smaller building, ask for its fire-safety self-declaration and architect/engineer certificate.Based on: Kerala Building Rules, Rule 5(4) · Kerala Fire & Rescue Services
- If someone reports abuse or neglect, can staff explain who receives the report, who investigates and how the resident is protected?Ask what happens if a resident or family raises a concern about how staff treat someone: who investigates, and who is told.Based on: NABH Care Home Standards (RRE) · MoSJE Minimum Standards 2024
- Do residents have a way to discuss charges and house rules together and receive a response?✓ We were shown thisAsk whether residents have a formal say in charges and rules, and whether meeting minutes are kept.Based on: MoHUA Senior Housing Guidelines 2019
- Has the home completed police verification for staff who work directly with residents?Ask whether every staff member who works with residents is police-verified, and ask to see one verification certificate.Based on: NABH Care Home Standards (HRM) · MoSJE Minimum Standards 2024
- Can a family read the exit, notice and deposit-refund terms in a blank agreement before paying?Before paying, ask for the full resident agreement with every schedule, and read the exit, notice and refund clauses: a figure or formula, and a date by which the money is paid.Based on: MoSJE Minimum Standards 2024 · GetCareIndia practice
- Do written exit and death terms say what is refunded, what can be deducted, when it is paid and who receives it?Ask what is deducted from the deposit on exit or death, whether there is a lock-in or retention charge, and who receives the refund (name a nominee in writing).Based on: MoHUA Senior Housing Guidelines 2019 · GetCareIndia practice
- Do written terms show what the monthly charge covers and how future increases are decided?Ask how the monthly charge can rise: is there a cap or formula, and who decides an increase?Based on: MoHUA Senior Housing Guidelines 2019 · GetCareIndia practice
- Do written terms explain what happens when a resident needs more care than this home provides?Ask what happens if you can no longer live independently: where you would go, who arranges care, and what it costs — in writing.Based on: MoHUA Senior Housing Guidelines 2019 · GetCareIndia practice
- Can the home show how a past resident exit or death was settled, without exposing that family’s private details?Ask how a past exit or death was settled: what the family got back, and how long it took. A resident or family who has been through it is the best source.Based on: GetCareIndia practice
Initial Inspection
Conducted on September 20, 2026
Inspector: GetCareIndia visit team, Sample report
Final Score
Visit summary
SAMPLE REPORT. Nila Gardens is a fictional home, created to show what a GetCareIndia Visit Report contains. In this sample, we found a well-run community: clean, safe to move around, with a nurse and security on site at night and published fees a family can take home. Three things fell short: call bells are missing in some bathrooms, no complaints contact is displayed, and the brochure promises daily doctor visits that happen twice a week.
Recommendations
Sample text. Before paying the deposit, ask for the full resident agreement and check the refund clause (90% promised in the fee sheet) and what happens if the company is sold.
Score Breakdown
Base Score
88.3%
Total Checkpoints
22
Passed
18
Detailed Category Results
What these checks are based on
Each check names the standard or rule it comes from. We are a private reviewer, not a regulator: these sources tell you why a check matters, not that the home is legally bound by every one of them.
- NABH Accreditation Standards for Care Homes, 1st Edition (2023)
- The national accreditation standard for care homes. We cite its chapters and put its intent in our own words; we do not reproduce its text.
- Government of Kerala, G.O.(P) No. 10/2016/SJD — registration and minimum standards for old age homes
- Kerala's rules for care homes, including different staffing requirements for ordinary and specialized homes, and space and toilet norms.
- Ministry of Social Justice & Empowerment — Minimum Standards for Senior Citizen Homes (Office Memorandum, 15 March 2024)
- The central government's minimum standards for homes for senior citizens.
- Ministry of Housing & Urban Affairs — Model Guidelines for Development and Regulation of Retirement Homes (2019)
- Model guidelines for retirement housing: accessibility, the resident agreement and what a buyer should be told. Binding only where a state adopts them.
- Kerala Municipality and Panchayat Building Rules, Rule 5(4), Table A (2025 amendments)
- The fire approval threshold depends on the approved occupancy group, total built-up area and building height. Smaller qualifying buildings may still need a fire-safety self-declaration and architect/engineer certificate.
- Kerala Fire and Rescue Services — fire clearance guidance and NOC verification
- The department explains when fire approval is needed and provides a portal to verify an NOC number.
- Food Safety and Standards Authority of India — food business registration and licence display
- Food businesses need the applicable FSSAI registration or licence and must display its number at the premises.
- GetCareIndia inspection practice
- Our own standard where no published rule covers what a family needs to know — chiefly contracts, refunds and whether a home's claims match what it delivers.
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