Terms of Service

6A. Family Shortlist & Visit Service

The ₹14,999 service covers research into an initial 3–5 homes, priority for homes your family suggests, visits and assessment work for the approved list, a report for every approved home, a comparison and recommendations. You approve the actual list before we plan physical visits. Interior checks, interviews, photography and video require access and permission.

If a home refuses reviewer access or only admits family members, we explain the restriction and provide a limited external assessment of what can be checked, such as the approach road or nearby hospitals. This does not verify care or staffing inside the home and receives no care-quality score. We distinguish observed facts, documents reviewed, staff statements and unconfirmed information.

We aim to identify three recommendations supported by the findings. If fewer homes qualify, we discuss widening the area or proceeding with fewer if your family agrees. We provide all reports, including concerns; a poor finding does not make an otherwise completed visit an undelivered service. Admission, future care quality and medical suitability are not guaranteed.

Timing and approval

• First WhatsApp contact: Within 6 hours of payment.
• Your initial 3–5 homes: Within 2 weeks of receiving your requirements.
• All reports and comparison: Within 3 weeks of receiving your requirements.

Both week-based deadlines start when we receive your family's requirements. We confirm the dates and keep you updated. Approval does not start another three-week period. If you request a pause or a changed search, any revised dates and scope must be agreed with you; a delay does not automatically waive refund rights.

Cancellation and refunds

Before you approve the list

100%

After approval, before the complete report set is delivered

50%

After the complete report set is delivered

No cancellation refund

Delivery exception: If we deliver fewer than three reports, you're eligible for a full refund unless the shortfall is caused by one of the two situations below.

1. A home refuses reviewer access or allows only family members to visit. We explain the restriction and provide a clearly labelled limited assessment of what can be checked externally.
2. No homes meet your requirements in the requested area, and you choose not to widen the search.

These reasons apply only to the work they prevent and do not remove any otherwise applicable stage-based cancellation refund. Report delivery means the complete agreed set, comparison and recommendations, including disclosed limitations. Three reports from an agreed five do not complete the order. Refund stages apply at the time you request cancellation, not the time we respond. Email [email protected] or contact us on WhatsApp with your order reference to request cancellation or discuss incomplete delivery.

Family use and continued support

You may keep the delivered shortlist reports and share them privately with your parent, family and professional advisers for this care decision. This permission overrides the online-only restrictions in section 6 for this package. It does not permit public redistribution, resale or publication of personal information or visit media.

You can keep contacting us about the findings. An optional report walkthrough, a family decision summary and the status of your specific questions help with the next steps. We try to accommodate additional checks or repeat visits at finally shortlisted homes, but these are not guaranteed. A fresh search in a different area is a new order at a reduced price quoted for the new requirements; we do not begin it or charge without your agreement.

Care-home fees, deposits and admission costs are separate from our service price. Our service is decision support, not ongoing care monitoring or emergency response. We explain any relevant financial relationship with a proposed home before you approve the list.